Best AI Tools for Customer Service in 2024 [Top 10 Reviewed]

AI is going to have a huge impact on the user experience in customer service. It will reinvent the way we communicate with our clients.

In this article, I will discuss the role of AI in customer service and review the 10 best AI tools for customer service, but these are my three favorite ones:

Table of Contents

The Role of AI  role in Customer Service

Understanding the ABCs of AI is essential to delivering superior customer service since AI is revolutionizing customer service, offering automation, providing valuable data insights, and enhancing problem-solving capabilities.

Here are some benefits of applying AI in customer service:

  • 24/7 customer support availability
  • Personalized customer interactions
  • Reduced response times
  • Automated routine tasks
  • Predictive customer behavior analytics
  • Enhanced customer satisfaction and loyalty
  • Cost-effectiveness of operations
  • Scalability during peak demand periods
  • Improved data confidentiality and security

10 Best AI Tools for Customer Service


LiveAgent is a powerful AI tool for customer service that offers a comprehensive range of features and benefits to businesses. It is designed to enhance customer support processes and improve overall customer satisfaction.

LiveAgent includes AI-powered ticket routing and assignment functionality. This feature automatically assigns incoming customer tickets to the most appropriate agent based on their expertise and workload.

Key features of LiveAgent:

  • AI-Powered Chatbot: LiveAgent’s chatbot is powered by AI technology that can handle a variety of inquiries and is customizable to match the brand’s tone and style. This allows businesses to automate their customer interactions and provide instant responses.
  • Smart Ticket Routing: LiveAgent’s AI-driven ticket routing system assigns incoming customer tickets to the most appropriate agent based on their expertise and workload.
  • Sentiment Analysis: LiveAgent utilizes AI algorithms to analyze customer conversations and feedback, providing valuable insights into customer sentiment and satisfaction levels.
  • Multi-Channel Support: LiveAgent supports various communication channels, including email, live chat, phone calls, and social media integration.
  • Reporting and Analytics: LiveAgent offers reporting and analytics features that allow businesses to track key metrics like monitor response times, customer satisfaction ratings, and agent performance.
  • Data Security: LiveAgent employs robust security measures, such as data encryption, secure connections, and role-based access controls, to ensure the confidentiality and integrity of sensitive information.


  • Paid plans start at $20 a month but LiveChat offers a 14-day free trial.


Tidio is an exceptional AI tool that provides a comprehensive suite of features designed to enhance customer engagement, streamline support processes, and boost overall satisfaction.

With its user-friendly interface and features like live chat, chatbot automation, automated message triggers, CRM and social media integration, and mobile app support, Tidio empowers businesses to deliver exceptional customer support experiences.

Key Features of Tidio:

  • Live Chat: The user-friendly live chat interface enables real-time communication with customers. The chat widget can be customized to match the business’s branding.
  • Chatbot Automation: Tidio’s AI-powered chatbot automates responses to frequently asked questions. Advanced NLP capabilities enable the chatbots to understand and respond accurately to customer queries.
  • Automated Message Triggers: Businesses can set up automated message triggers based on specific visitor actions, such as time spent on a page or purchase history, to nurture leads and guide them through the sales funnel.
  • Integration with CRM Systems: Tidio seamlessly integrates with popular CRM platforms, such as Salesforce and HubSpot to centralize customer data and streamline support workflows.
  • Conversation analysis: Gain valuable insights into customer interactions by analyzing chat transcripts, identifying trends, and optimizing support processes.
  • Customer satisfaction ratings: Tidio’s rating system collects feedback from customers, allowing businesses to continuously improve their service quality.
  • Social media integration: Manage customer inquiries from various social media channels, including Facebook Messenger, Instagram Direct, and WhatsApp, all from a single platform.


  • Paid plans start at $29 a month but Tidio also offers a Free Forever Plan that includes live chat, ticketing, and social media integration.

Zigpoll: An Effective Customer Feedback Tool for Improving Customer Service

Zigpoll stands out as an effective customer feedback tool designed to elevate your customer service efforts.

How Zigpoll Works

Zigpoll allows you to collect data directly from your customers through interactive polls and surveys embedded on your website or sent via email or SMS. This can help you understand what your customers like and dislike about your service, providing actionable insights for improvements.

Once the feedback is collected, Zigpoll distills the survey data into digestible insights. This feature allows you to quickly understand trends in customer sentiment and make informed decisions about your customer service strategy.

Key Features of Zigpoll

Here are the key features that make Zigpoll an excellent choice for collecting and analyzing customer feedback:

  1. Customer Feedback Collection: Collect data directly from your customers through interactive polls and surveys embedded on your website or sent via email or SMS.
  2. Data Analysis: Distill survey data into digestible insights to quickly understand trends in customer sentiment.
  3. AI Chat for Trend Analysis: Analyze ongoing trends in customer feedback to help with strategic planning and proactive improvements in customer service.


  • Zigpoll’s pricing plans range from $10 to $100 a month, depending on the amount of emails and the number of responses.
  • They also offer a free plan to give you the opportunity to get familiar with the functionalities of the tool.


Hiver is an AI customer support software that transforms your Gmail into a powerful customer support hub. It offers several features designed to enhance your customer service capabilities seamlessly within your existing Gmail workflow.

How Hiver Works

  1. Integration: Hiver integrates directly with Gmail, so there’s no need to switch between different platforms.
  2. Automation: With the help of its AI-powered assistant, Harvey AI Bot, Hiver can automate responses to common customer queries.
  3. Collaboration: Hiver enables teams to work together more effectively by providing shared inboxes, notes, and tags.
  4. Analytics: Hiver provides an analytics dashboard that gives you insights into team performance and customer service metrics.

Benefits of Using Hiver

  • Faster Response Times: With Harvey AI Bot handling routine tasks, your team can focus on more complex customer issues, resulting in faster response times.
  • Improved Collaboration: The shared inbox feature allows team members to view and respond to emails collectively, ensuring that no important conversation is overlooked.
  • Data-Driven Decisions: By analyzing the data from the analytics dashboard, you can identify areas for improvement and make informed decisions to optimize your customer service strategy.


  • Pricing starts at $15 per user per month and includes live chat, WhatsApp, email, team collaboration tools, and more.
  • Hiver offers a free 7-day trial on all plans.


Freshdesk, an AI-powered software solution, is built to revolutionize your customer service experience with its Freddy AI Bot. This tool is designed to make support interactions more efficient by learning from past tickets and suggesting responses.

Key Features

  • AI-Powered Assistance: With Freddy AI Bot, Freshdesk provides a smart assistant that learns from previous tickets. This feature helps in understanding customer queries better and providing accurate responses quickly.
  • Response Suggestions: Freddy AI Bot offers valuable suggestions for responses based on the analysis of past interactions and the context of the current conversation. This reduces response time and improves customer satisfaction.


Freshdesk provides flexible pricing plans to cater to a variety of business needs:

  • Free: A basic plan that caters to small businesses or startups.
  • Growth: Priced at $19 per agent per month, this plan includes advanced features suited for growing businesses.
  • Pro: For $49 per agent per month, this plan offers more comprehensive tools for larger teams or established businesses.
  • Enterprise: Designed for large organizations at $79 per agent per month, this plan provides extensive features for complex customer service needs.


  • Prices are custom. You can sign up for a free demo.


ClickUp is a versatile tool designed to streamline operations management, equipped with robust AI-powered writing assistant and CRM features that cater to the dynamic needs of customer service teams.

With ClickUp, you can effortlessly manage tasks, track progress, and maintain interactions with customers in one integrated platform.

Key Features

Here are some key features that make ClickUp stand out:

  1. The AI-powered writing assistant enhances communication efficiency, assisting in drafting emails and support messages swiftly.
  2. Diverse CRM features provide a centralized system for tracking customer interactions, ensuring no details are lost in the shuffle.
  3. Over 1,000 templates are available, suitable for a variety of use cases from project tracking to customer support workflows.


ClickUp offers different pricing plans to suit various business needs:

  • Free plan: You can get started with ClickUp at no cost with its Free plan, which includes essential features suitable for individuals or small teams.
  • Unlimited plan: For more advanced needs, the priced plans start at $7/month per user, granting access to additional functions that cater to growing businesses seeking more customization and integration capabilities.

The comprehensive nature of ClickUp makes it an attractive option for businesses looking to consolidate their project management and customer service tools into a unified solution.

Its AI-enhanced capabilities ensure that your team can deliver prompt and personalized customer service while maintaining organizational efficiency.


  • Paid plans start at $7 a month for small teams.
  • Tidio also offers a Free Forever Plan for personal use with 100MB of storage.

BrightBot: Improve User Experience on Your Website with an AI Chatbot

BrightBot is an advanced chatbot powered by AI technology that is specifically designed to be used on websites. It aims to provide immediate support and information to visitors, thereby enhancing their overall experience on the site.

Key Features of BrightBot:

Here are some of the main features that set BrightBot apart from other chatbot tools:

  1. User-Friendly Interface: BrightBot has a simple and intuitive interface, making it easy for businesses of all sizes to add an AI chat function to their website.
  2. Quick Training: With BrightBot, you can train the chatbot quickly with specific information about your company. This ensures that the bot can provide accurate and relevant responses to user queries.
  3. Seamless Transition: In addition to automated replies, BrightBot also allows for smooth handoff from the bot to a human support agent when needed. This ensures that complex questions or issues are properly addressed.


  • To help you get started, BrightBot offers a free plan with basic features and no financial commitment required.
  • If you need more advanced capabilities, their Growing plan starts at $49 per month per user.


Tiledesk is an open-source conversational platform that’s designed to improve customer service through the power of AI chatbots.

Key Features

  • Open-source flexibility: With its open-source nature, Tiledesk allows you to customize your customer service experience to a great extent.
  • AI Chatbots: These chatbots are equipped with advanced AI capabilities to interact with customers in an efficient and effective manner.
  • Templates for Quick Deployment: You can make use of pre-designed templates that simplify the setup process, enabling you to launch your customer support operations quickly.
  • No-Code Chatbot Design Studio: An easy-to-use interface enables you to create custom solutions without any coding knowledge.

Pricing Options

Tiledesk offers different pricing plans based on the scale and requirements of your business:

  • Free Forever Plan: This plan provides all basic functionalities like chatbots, notifications, and live chat, including two seats and 500 conversations.
  • Paid Plans: Pricing plans start at €25/month. It builds upon the Free Forever Plan by offering CRM features, email ticketing, user ratings, and more.

Yuma AI: Streamlining Customer Service for Shopify Users

Yuma AI is an AI-powered platform designed specifically for Shopify users, with the goal of making customer service more efficient by automating ticket responses.

This means that instead of manually replying to each customer inquiry, Yuma AI can provide instant answers based on pre-set responses.

When a customer submits a support ticket, Yuma AI analyzes the content of the ticket using artificial intelligence algorithms. It then matches the content with relevant pre-written responses and sends the most appropriate response back to the customer.

Benefits of Using Yuma AI

Faster Response Times
With Yuma AI handling common inquiries, your team can focus on more complex or personalized issues. This leads to faster response times and improved overall customer satisfaction.
Consistent Brand Messaging
Yuma AI is designed to maintain brand voice consistency across different languages. This means that no matter where your customers are located, they will receive help that feels personal and on-brand.
Global Support without Language Barriers
Thanks to its multilingual support feature, Yuma AI can handle customer inquiries in multiple languages. This allows your customer service team to operate globally without being hindered by language barriers.


Yuma AI pricing starts at $199 a month and gives you 2,000 billable tickets, but you can try Yuma AI 7 days for free.


ZenCall is an AI phone call management tool designed to make customer interactions over the phone smoother. It uses natural language processing (NLP) technology to understand and respond to customer inquiries effectively.

Key Features:

Here are some key features of ZenCall:

  • AI-Powered Phone Call Management: ZenCall uses AI to improve the process of managing calls, making communication with customers more organized and efficient.
  • Natural Language Processing: With NLP, ZenCall can accurately understand what customers are asking for, ensuring they get the right help quickly.
  • Unlimited Prompt Tests: ZenCall allows you to try out different prompts without any limits. This feature lets you experiment and choose the prompts that work best for your customers.


ZenCall offers different pricing options to suit various business needs:

  • Always Free plan: Perfect for small businesses or startups, this plan allows up to 30 calls per month, with one phone number in one language.
  • Paid plans: Pricing starts at $49 per user per month, it includes more calls, more numbers, and more languages.


Brainfish is another AI tool that offers unique features to enhance customer service operations. It is an AI customer content platform, designed specifically to provide quick responses by leveraging a company’s knowledge base.

How Brainfish Works

Its primary feature revolves around using your business’s accumulated information and documentation to answer customer inquiries swiftly and accurately. This allows your customer support team to focus on more complex issues, while Brainfish handles the routine queries.

Key Features of Brainfish

  • Uses your company’s knowledge base to answer customer inquiries
  • Supports multiple communication channels including chat, call, and email
  • Includes analytics features to gain insights into customer interactions

User-Friendly and Versatile

With Brainfish, you won’t need extensive chatbot training or programming skills, making it a user-friendly tool for all businesses. It supports multiple communication channels including chat, social media, and email making it versatile in handling customer interactions.

Pricing Information

  • Pricing starts at $159 and includes 500 monthly visitors and 50 articles.


Custify is an indispensable AI tool for businesses aiming to elevate their customer service operations. With powerful features such as predictive analytics, real-time segmentation, and workflow automation, Custify empowers companies to proactively address customer needs, improve communication, and optimize overall customer experience.

Key Features of Custify:

  • Customer Journey Mapping: This feature helps identify pain points and opportunities for improvement at each stage, so businesses are able to visualize the entire customer journey from acquisition to retention.
  • Predictive Analytics: Custify predicts customer behavior, such as churn likelihood and purchase intent by leveraging machine learning algorithms. This enables proactive customer engagement and targeted interventions.
  • Real-time Customer Segmentation: Custify’s AI-driven segmentation capabilities enable businesses to categorize customers based on various criteria, such as demographics, behavior, and preferences. This segmentation allows for personalized outreach and tailored support.
  • Automated Customer Health Scoring: Custify automatically assigns health scores to individual customers based on their engagement, satisfaction, and other relevant metrics. This feature helps prioritize customers who require immediate attention.
  • Omni-channel Support: To ensure consistent and efficient customer support across multiple touchpoints, Custify integrates seamlessly with various communication channels, including email, chat, phone, and social media platforms.
  • Workflow Automation: Custify automates repetitive tasks and workflows, freeing up support teams to focus on high-value activities.
  • Integration Capabilities: Custify offers integration with popular CRM systems, and help desk software, to enable a unified view of customer data and seamless collaboration.


  • Pricing is custom. You can request a free demo.

Different Types of AI Tools for Customer Service

There are many AI solutions available that can make a substantial impact on the customer service level of your organization. Here are some types of AI tools you can think of.

Chatbot Platforms

Chatbot platforms, a revolutionary aspect of AI, are significantly transforming customer interactions. Chatbots not only automate communication but also provide instant customer responses, enhancing efficiency and user experience.

  1. Streamlined service: Chatbots can field multiple customer queries simultaneously, providing fast and efficient service.
  2. 24/7 availability: These artificial intelligent platforms offer continuous customer support, regardless of time zones or holidays.
  3. Automated responses: Through pre-programmed responses, chatbots can provide accurate information for common queries, reducing human intervention.
  4. Personalized interactions: With machine learning capabilities, chatbots can offer personalized recommendations based on user preferences.
  5. Cost reduction: By automating customer service, businesses can minimize their operational costs and enhance their return on investment.

Sentiment Analysis Tools

These powerful AI tools are built to diagnose customer emotions and analyze tones in textual or verbal communication. From contentment to dissatisfaction, businesses capture an exhaustive range of feelings and gain deeper insights into customer sentiments.

Sentiment Analysis Tools in customer service give an edge to businesses by enabling them to anticipate customer satisfaction levels and take proactive actions. This perceptive ability is key to ensuring customer loyalty and strengthening relationships.

Voice Recognition Systems

Voice recognition discerns complex voice commands and responds in a nuanced manner, reducing the time spent on manual intervention.

Speech, rich with emotion and tonal nuances, is an underutilized asset in customer service. With voice recognition technologies, businesses can leverage the richness of speech to better understand and engage customers, while refining conversational journey.

Predictive Analytics Solutions

Predictive analytics solutions are designed to analyze historical customer data to deliver key insights that help provide tailored responses to customers’ queries and concerns.

By leveraging deep learning algorithms and predictive modeling, these solutions can forecast future trends, guide proactive interactions, and help improve overall customer satisfaction.

AI-enabled predictive analytics offers more than customer support; it enhances overall customer relations. By predicting customer trends, behaviors, and preferences, businesses can provide proactive solutions and personalized experiences.

Automated Email Response Software

Automated Email Response Software leverages AI to instantly respond to customer queries, ensuring round-the-clock service and significantly reducing wait times.

These tools are more than just time-efficient; they support accuracy and consistency in responses. Moreover, they can handle routine inquiries, freeing up customer service representatives to focus on more complex issues.

Virtual Assistants

Virtual Assistants, equipped with AI, are a productivity power tool. They not only eliminate monotonous tasks but also enhance service the team’s focus on intricate customer interactions.

The advent of virtual assistants in customer service has redesigned the assistance landscape, outpacing traditional assistance methods through automation and machine learning techniques.

Their capability to work 24/7 significantly amplifies the customer experience providing swift, personalized solutions.

Customer Journey Analytics Platforms

Customer Journey Analytics Platforms function by tracking individual touchpoints, thus revealing potential areas for optimization.

These platforms play a critical role in transforming customer experiences. By leveraging data-driven insights, businesses can anticipate customer needs, deliver personalized experiences, and ultimately foster customer satisfaction.

Knowledge Management Systems

Knowledge Management Systems are artificial intelligence-driven tools that ensure not only organized data storage but also strategic utilization to enhance service quality.

They enhance the accessibility of relevant information, delivering important value addition.

This advancement allows customer service representatives to provide swift and accurate responses, leading to an enriched customer experience and improved satisfaction rates.

Key Features to Consider When Choosing an AI Customer Service Tool

Here are some important factors that will determine the effectiveness and efficiency of the tool in enhancing your customer service operations

1. Analyzing customer data

An AI tool should be able to analyze and interpret customer data to gain insights into their preferences, behaviors, and needs. This data analysis can help you understand your customers better and tailor your responses accordingly.

2. Offering reporting options and automation templates

Look for a tool that provides comprehensive reporting options, such as performance metrics, customer satisfaction ratings, and response times. Additionally, automation templates can save time and effort by streamlining repetitive tasks.

3. Integration with collaboration/CRM/project management platforms

Seamless integration with your existing systems is crucial for efficient workflow. Ensure that the AI tool can integrate smoothly with collaboration tools, CRM software, and project management platforms to enhance productivity.

4. Scalability

Consider the scalability of the AI tool. Will it be able to handle increasing volumes of customer inquiries as your business grows? Look for a tool that can scale up effortlessly without compromising performance.

5. Data security

Protecting customer data is of utmost importance. Ensure that the AI tool adheres to industry standards for data security and privacy. Look for features such as encryption, access controls, and regular security updates.


In conclusion, AI tools are revolutionizing customer service by enhancing response times, reducing human error, and improving overall customer satisfaction.

From chatbots and virtual assistants to sentiment analysis and automation platforms, businesses now have a wide range of AI tools at their disposal to provide a personalized and efficient AI helpdesk.

These tools not only save time and effort but also enable companies to analyze and extract valuable insights from customer interactions.

Only by leveraging AI in customer service, businesses can stay ahead of the competition, meet customer expectations, and drive growth.


What are the most effective AI tools for customer service?

These types of tools can greatly enhance your customer service operations:

  • Chatbots: These AI-powered virtual assistants can handle customer inquiries, provide instant responses, and even assist with basic tasks.
  • Sentiment Analysis: This AI tool analyzes customer feedback and sentiment to gauge customer satisfaction levels and identify areas for improvement.
  • Virtual Agents: Virtual agents are advanced AI systems that can handle complex customer queries and provide detailed and accurate responses.
  • Speech Recognition: AI-powered speech recognition technology can transcribe and analyze customer calls, helping to improve call center efficiency and customer experience.
  • Predictive Analytics: By analyzing customer data, predictive analytics can anticipate customer needs and provide proactive support, leading to improved customer satisfaction.
  • Knowledge Management Systems: AI-powered knowledge management systems can store and retrieve vast amounts of information, enabling customer service agents to access accurate and up-to-date information quickly.
  • Automated Email Responses: AI tools can analyze and respond to customer emails, providing timely and relevant information while reducing the workload on customer service teams.

These AI tools can revolutionize your customer service operations, improving efficiency, personalization, and overall customer satisfaction.

Which AI tools are the best for customer service automation?

Customer service automation is crucial for businesses looking to streamline their operations and provide a seamless experience for their customers. Some of the best AI tools for customer service automation are:

  • Freshdesk: Freshdesk is a popular AI tool for customer service automation. It uses AI algorithms to analyze customer interactions across various channels and auto-suggest relevant responses to agents, reducing response times and improving efficiency. Freshdesk’s AI-powered bot can also handle repetitive queries, improving overall customer satisfaction.
  • Brightbot: Brightbot AI-powered chatbots enable businesses to automate customer interactions and provide real-time support. These chatbots can handle simple queries, escalate complex issues to human agents, and even offer personalized recommendations based on customer preferences and previous interactions.
  • Tiledesk: Tiledesk is an AI tool that specializes in customer service automation. It uses natural language processing and machine learning algorithms to understand and respond to customer inquiries in real-time. Ada’s chatbots can handle a wide range of queries, providing accurate and personalized responses while reducing the need for human intervention. The tool also offers analytics and reporting features, allowing businesses to track and optimize their customer service performance.

How can AI tools help provide better customer service?

AI tools can greatly enhance customer service by streamlining processes, improving efficiency, and personalizing interactions. Here are some ways AI tools can help provide better customer service:

  1. Automated responses: AI-powered chatbots and virtual assistants can handle routine customer inquiries, providing quick and accurate responses 24/7. This reduces waiting times and frees up customer service representatives to focus on more complex issues.
  2. Natural language processing (NLP): AI tools equipped with natural language processing capabilities can understand and interpret customer inquiries, even in complex or colloquial language. This enables them to provide more personalized and relevant responses, enhancing the customer experience.
  3. Predictive analytics: AI tools can analyze customer data and past interactions to predict customer needs and preferences. By using this data to anticipate customer issues or recommend relevant products or services, companies can proactively address customer needs and improve overall satisfaction.
  4. Sentiment analysis: AI tools can analyze customer feedback and sentiment to identify potential issues or areas of improvement. This helps companies address customer concerns promptly and tailor their offerings to meet customer expectations.
  5. Self-service options: AI-powered self-service tools can guide customers through troubleshooting processes or provide step-by-step instructions for common issues. This empowers customers to find solutions on their own, reducing the need for contacting customer service and improving their overall experience.
  6. Personalization: AI tools can analyze customer data to personalize the customer experience, providing relevant recommendations, personalized offers, and targeted marketing messages. This level of personalization enhances customer satisfaction.

What are the top AI tools for customer service?

Top AI tools for customer service are AI tools that improve response times but also reduce human error and enhance overall customer satisfaction. Some top AI tools for customer service are chatbots, virtual agents, sentiment analysis tools, voice recognition systems, predictive analytics, and automation platforms:

  • Chatbots: Chatbots are virtual assistants that can simulate human conversation and provide instant responses to customer queries. They use natural language processing (NLP) algorithms to understand and interpret customer requests. Chatbots can handle simple and repetitive tasks, such as answering frequently asked questions, directing customers to the right department, or providing basic troubleshooting instructions.
  • Virtual Agents: Virtual agents are AI-powered tools that can handle customer interactions and resolve issues. Virtual agents are more advanced than chatbots as they can perform complex tasks, such as processing transactions, retrieving customer information, or initiating refunds.
  • Sentiment Analysis Tools: These tools analyze customer feedback and sentiment expressed in reviews, emails, or social media posts. By using natural language processing techniques, sentiment analysis tools can identify positive, negative, or neutral sentiments and categorize them accordingly.
  • Voice Recognition Systems: Voice recognition systems use AI and machine learning algorithms to convert spoken language into written text. These tools are particularly useful for customer service teams as they can transcribe customer calls, voicemails, or interactive voice response (IVR) systems accurately.
  • Predictive Analytics: Predictive analytics tools use AI and machine learning to analyze historical data and make predictions about future customer behavior. These tools can help businesses identify patterns, trends, and potential issues that may impact customer satisfaction.
  • Automation Platforms: Automation platforms allow businesses to automate repetitive tasks and processes, freeing up time for customer service teams to focus on more complex issues. These platforms can automate tasks such as email responses, ticket routing, data entry, or even customer onboarding.
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